Terms and conditions
DEFINITIONS
In these Terms and Conditions, the following words shall have the following meanings:
- "Account" means a unique account opened by the User with Chumba Casino;
- "Bonus" or "Bonus Offer" means any reward given to Users in the form of Gold Coins and/or Sweeps Coins;
- "Customer Support" means support services provided by Chumba Casino to its Users through various channels including email, phone, and Help Center;
- "Gameplay" means playing games on Chumba Casino's website and mobile application using Gold Coins and/or Sweeps Coins;
- "Gold Coin" (GC) means virtual currency used for gameplay purposes only;
- "Sweeps Coin" (SC) means virtual currency that can be redeemed for real prizes or gift cards subject to the redemption terms and conditions;
- "T&Cs" means these Terms and Conditions of Use for Chumba Casino;
- "User" means any individual who uses Chumba Casino's services, including its website and mobile application;
- "Website" means Chumba Casino's website and mobile application.
ACCOUNT AND REGISTRATION
- To use the Services, Users must create an Account by registering with Chumba Casino.
- Registration requires providing accurate information about the User, which may be verified at any time by Chumba Casino.
- Each User can only have one Account with Chumba Casino.
GAMING AND SOFTWARE PROVIDERS
- Chumba Casino provides access to various games from multiple software providers including but not limited to Playtech, NetEnt, Red Tiger, Golden Rock Studios, Reel Play, and Proprietary VGW/Golden Feather Studios.
- All games are available for gameplay using Gold Coins and/or Sweeps Coins.
BONUSES AND PROMOTIONS
- Chumba Casino reserves the right to offer Bonuses and Promotions to its Users from time to time.
- The terms and conditions of any Bonus or Promotion shall be specified in the relevant communication to the User.
- No Bonus or Promotion can be combined with another one, unless explicitly stated otherwise by Chumba Casino.
VIP AND LOYALTY PROGRAM
- There is no formal VIP program available on Chumba Casino's website and mobile application.
- Users do not earn points or accumulate a loyalty level that would grant access to special benefits or rewards.
PAYMENT METHODS AND BANKING TERMS
The following payment methods are accepted for purchasing Gold Coins:
- Credit cards (Visa, Mastercard, Amex)
- Skrill
- ACH
Withdrawal of Sweeps Coins can be made via bank transfer or gift cards.
Chumba Casino does not charge any fees for withdrawals.
KEY TERMS AND CONDITIONS
- Maximum bet restrictions apply during Bonus play as specified in the relevant communication to the User.
- Some games are excluded from Gameplay and/or Bonus Offers, as specified in the relevant communication to the User.
- A 1x wagering requirement applies to Sweeps Coins.
MOBILE AND TECHNICAL FEATURES
- Chumba Casino's mobile application is available for both iOS and Android devices through the App Store and Google Play respectively.
- The Website is fully optimized for mobile browser use, offering a responsive design that adapts to any screen size.
SECURITY AND FAIR PLAY
Chumba Casino uses industry-standard SSL/TLS encryption (256-bit) to secure all transactions and communications. All games are independently audited by iTech Labs and Gaming Associates using the Mersenne Twister RNG algorithm.
RESPONSIBLE GAMING FEATURES
Users can set daily, weekly, or monthly purchase limits for Gold Coins. Self-exclusion and deposit control tools are available within the platform per responsible gaming sections.Chumba Casino provides links to general global responsible gaming resources in its Help Center.
ADVANTAGES AND DISADVANTAGES
The User acknowledges that:
- No deposit is required to start Gameplay on Chumba Casino's website and mobile application;
- Chumba Casino operates as a sweepstakes/social casino, not under a standard gambling license;
- There are no traditional VIP programs or loyalty rewards available.
CHANGES TO TERMS AND CONDITIONS
Chumba Casino reserves the right to modify these Terms and Conditions at any time without prior notice to Users.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia.
DISPUTE RESOLUTION
Any disputes arising from or related to these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
ENTIRE AGREEMENT
These Terms and Conditions, together with any Bonus Offers or Promotions specified by Chumba Casino, constitute the entire agreement between the User and Chumba Casino.
BY USING THE SERVICES, USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
